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Popular Questions
The number of issues per year has changed. Why?
Some of the magazines have only just been included in our range. At the beginning, we have to estimate the demand from our readers. We also have to check that more issues of the magazine will be published and that it won’t just disappear from the market after a short while, either for financial or other reasons.
Do I have the right to return an item?
Yes. If there are any problems with an item, you can send it back to us and we’ll be pleased to replace it free of charge. If the item can no longer be delivered, the money will be refunded in cash or in the form of a voucher. You must notify us of any problems within seven days of receiving the item. However, we assume no liability for damage caused during shipping by the postal/delivery service. For more information, please refer to our General Terms & Conditions (GTC).
Where can I find your disclaimer and privacy policy?
All data will be treated as strictly confidential and will not be disclosed to third parties. Take a look on our disclaimer and Privacy Policy.
Are unsold magazines sent back to the publisher?
We usually sell all copies of the magazines offered in our shop. Some publishers and distributors offer the retailer the option of returning any unsold magazines. However, because our range includes magazines from countries such as Australia, the USA and the United Kingdom, sending them back would involve considerable effort in terms of logistics and would also be very expensive. We therefore choose not to return any unsold magazines. At the same time, this allows us to also offer our customers older or out-of-print magazines.
Where can I subscribe to your newsletter?
We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time. Subscribe here to our newsletter.
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Do I need to create an account to make an order?
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I have lost my subscription information
All information relating to your subscription can be found on the paper invoice included with the delivery or on the electronic invoice in your user account. You can also see all current subscriptions and previous orders in your user account.
Do you accept orders via Phone or E-mail?
No, we do not take orders via Phone, E-mail or Social Media. Please order on our online shop, which is opened 24/7.
Can I order a free sample copy of a magazine?
Unfortunately, we’re unable to offer free samples. As a retailer, we buy all magazines from their publishers at the regular trade price. However, you could contact the publisher directly.
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My subscription is expiring. How can I renew it?
If you do not cancel your subscription at least 30 days before expiration (by E-mail or snail mail) your subscription will be renewed automatically and charged from your credit card (you did use for your original order) or your PayPal account. You can view and change your subscription on your account page.
Can I reserve a magazine?
No, this isn’t possible. We want all of our magazines to be available for all customers. So you have to order the magazine in our online shop.
Where can I edit my billing and shipping address?
If you created a new account after or while ordering you can edit both addresses (for billing and shipping) in your customer account.
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